Matt Parris

Director, Customer Experience at Pinnacle Live

Matt Parris has a diverse work experience spanning over several industries. Matt has held various roles in sales, event technology, IT, and customer service.

Their most recent position is as a Sales Director at Pinnacle Live since November 2022, where they oversee sales efforts for production and event technology at the Omni Nashville Hotel. In this role, they manage a team of Sales Managers, forecasts revenues, and ensures the success of sales initiatives.

Prior to this, Matt worked at Dell Technologies as an Account Manager - SLED from November 2019 to November 2022. Matt specialized in state government and provided strategic business solutions for technology-related matters.

From 2013 to 2019, they worked at Encore in multiple roles. Matt started as a Senior Event Technician, supervising setup and breakdown of AV events. Matt then became a Network Technician, managing computer networks for various hotels. Later, they served as a Sales Manager, handling sales efforts and maximizing guest satisfaction.

Before their time at Encore, Matt owned MP Tech Support, where they provided freelance IT work and computer training. Matt also worked at Time Warner Cable, AT&T Mobility, Town and Country Credit, and Nextel Communications in various sales and customer service roles.

Their earliest known work experience is as a Customer Service Team Lead at Best Buy from 2002 to 2004, where they specialized in non-commissioned sales and customer service in different departments.

Overall, Matt Parris has demonstrated expertise in sales, event technology, IT, and customer service throughout their career.

Matt Parris attended Santa Monica College from 2003 to 2005, studying Business, Management, Marketing, and Related Support Services. Prior to that, they completed their high school education at Cathedral City High School from 1997 to 2001.

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