Brian Dugan

Brian Dugan is an experienced professional in the hospitality and customer success sectors, currently serving as the Community Engagement Manager at Travel Simplicity since May 2024. Previous roles include Senior Manager of Client Success at Cvent from January 2022 to January 2024 and Consultant in Customer Success at various companies from January 2021 to January 2022. Brian also held the position of Director of Customer Success at Xpodigital from January 2019 to January 2020, where notable achievements included establishing a customer success department, achieving a 99% net revenue retention rate, and generating significant increases in annual recurring revenue. In addition to operational roles, Brian was the Sr. Director of Hospitality and Campus Operations, and Director of Hospitality Services at Pioneers from July 2024 to January 2025. Brian holds a BA in Organizational Communications from Cedarville University and an AA in Business Administration from Bucks County Community College.