Pioneers
Brian Dugan is an experienced professional in the hospitality and customer success sectors, currently serving as the Community Engagement Manager at Travel Simplicity since May 2024. Previous roles include Senior Manager of Client Success at Cvent from January 2022 to January 2024 and Consultant in Customer Success at various companies from January 2021 to January 2022. Brian also held the position of Director of Customer Success at Xpodigital from January 2019 to January 2020, where notable achievements included establishing a customer success department, achieving a 99% net revenue retention rate, and generating significant increases in annual recurring revenue. In addition to operational roles, Brian was the Sr. Director of Hospitality and Campus Operations, and Director of Hospitality Services at Pioneers from July 2024 to January 2025. Brian holds a BA in Organizational Communications from Cedarville University and an AA in Business Administration from Bucks County Community College.
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Pioneers
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Pioneers mobilizes teams to glorify God among unreached people groups by initiating church-planting movements in partnership with local churches. A nondenominational mission agency, Pioneers was founded in 1979 by Ted Fletcher, national sales director for The Wall Street Journal. Pioneers currently has 3122 members sent from 8 international bases, serving on 207 teams in 108 countries.