João Gomes

João Gomes is an experienced professional specializing in customer support and quality assurance, currently serving as a Senior Chat Bot & Continuous Improvement Specialist at Pipedrive since July 2020. Prior roles include Continuous Improvement Specialist and Quality Assurance Specialist at the same company, where responsibilities involved reviewing support interactions and developing training plans for agents. João has also held positions such as Customer Service Assistant at Amorim Luxury Group and various roles within Blue&Green Hotels, including Front Office and Night Auditor positions. Additional experience includes roles in banking and e-commerce, complemented by a degree from the University of Évora, achieved between 2013 and 2018.