Allan Pavani

Allan Pavani's work experience starts with their role as a PL Customer Support Engineer at Pipefy, where they provide technical support, troubleshoots issues using internal tools and databases, and updates data via API. Allan joined Pipefy in June 2021 and is currently employed there.

Before Pipefy, Allan worked at EBANX, starting as a Customer Services Agent in December 2018. Allan provided customer support via email and handled various issues related to EBANX accounts, payment transactions, and platform guidance. Allan also sent periodic reports based on ticket volume. Allan then transitioned to the role of Customer Services Analyst PL, where they handled customer inquiries through multiple channels, trained and supervised new team members, and served as the head of the Merchant cell, responsible for critical and urgent cases.

Prior to their role at EBANX, Allan worked as a Freelancer Photographer at Foco Radical from September 2017 to July 2018.

Allan also gained experience as a Microinformatics Technician at Beduschi e Martins Informática LTDA from February 2014 to June 2017, offering technical support.

Before that, Allan worked as an Administrative Assistant at AMAI from October 2011 to February 2014, and as an Informatics Technician at Sociedade Evangélica Beneficente from October 2010 to January 2011.

In addition to their various roles, Allan briefly worked as a Technical Support staff at Wyntech Informática from July 2018 to December 2018.

Allan Pavani has a diverse education history. Allan first attended Faculdades Integradas Santa Cruz from 2011 to 2013, where they obtained a degree in Information Technology Management. In 2015 to 2016, Allan pursued a Bachelor's degree in Theology at Faculdade e Seminário Teológico Nacional. After a gap, they returned to education in 2018 to 2019 and completed their Postgraduate Studies in Web and mobile development at FACET.

In addition to their formal education, Allan has also obtained several certifications. Allan completed a course on Basic API and Integrations from Pipefy in July 2022. Earlier, in January 2022, they acquired the certifications for Customer Service: Soft Skills Fundamentals and The Complete SQL Bootcamp 2022: Go from Zero to Hero from Udemy. In June 2021, Allan participated in the Minicurso de Dados e LGPD offered by Digital House Brasil. Prior to that, they obtained the PLDFT - Prevenção à Lavagem de Dinheiro e ao Financiamento do Terrorismo certification from FEBRABAN in January 2021. Additionally, they have a certification in Basic Process Management from Pipefy, although the specific month and year of obtaining this certification are not mentioned.