Marco Ricciardiello

Marco Ricciardiello has a diverse work experience in the IT and consulting industry. Marco most recently worked as the Global Head of IT CRM Solutions at Pirelli. Prior to that, they held roles at Accenture, where they served as a Senior Manager and CRM Technology Consulting Manager. Marco also worked at Polestar as an IT CRM Program Manager and SME. Marco has experience working on CRM projects, including as an IT CRM Project Manager and Solution Architect at FCA - Fiat Chrysler Automobiles. Marco has also worked as a senior IT strategy and project management consultant at Bip - Business Integration Partners. Additionally, they have held various CRM technology consulting roles at Accenture, including as a CRM Technology Consultant and CRM Technology Consulting Analyst. Marco has experience in Salesforce service and social business consulting as well, having worked at a German retailer. Marco has also worked as a Customer Interaction Center Business Consultant at Nestlé Nespresso. In the early stages of their career, Marco worked at SABMiller as a SAP Front Office Landscape and CRM System Integration Lead, a Sap CRM Master Data and System Integration Functional Designer, and a CRM Interaction Center Functional Designer. Marco began their career as a Marketing Manager and Planner at Studiodelta S.r.l., where they focused on marketing, web marketing, and cost analysis.

Marco Ricciardiello earned a Master's Degree in Marketing from Università degli Studi di Bari from 2008 to 2010. In 2009, they also obtained a diploma in "Marketing e comunicazione digitale" from Centro studi Comunicare l'Impresa. Marco completed additional training at SAP Training Center in 2017 for customizing and integrating SAP HY760 - Hybris Marketing Cloud. In 2016, they received training at Salesforce Training Center for Salesforce ADM201 - Administration Essentials for New Admins. In terms of certifications, Marco Ricciardiello obtained the Salesforce Certified Administrator certification in October 2016 and has other certifications in Marketing Cloud and SAP Hybris Marketing Cloud. Marco also holds the Professional Scrum Master I certification.