Niklas Kortzak

Niklas Kortzak is a professional in customer experience and success, currently serving as the Head of Customer Experience at PitchYou since March 2024. Prior experience includes a role as Team Lead Customer Success at Trusted Shops from April 2016 to February 2024, where Niklas focused on building and professionalizing a customer success team for consulting-intensive SaaS products in the Legal Tech sector within B2B e-commerce. Additional roles at Trusted Shops include Senior Account Manager and Sales Consultant, specializing in inbound and outbound sales of Legal Tech services as SaaS solutions. Niklas Kortzak holds a certification as a Kaufmann im Einzelhandel from Berufskolleg Südstadt Köln, completed in January 2014.