Katia Sousa

Katia Sousa has been working in the customer service industry since 2009. Katia began their career as an Operador de Vendas at Natural Shop Call Center. In 2012, they joined Nextel Brasil as an Operador de Suporte Tecnico. Later that same year, they began working at Teleperformance Brasil, where they held the roles of Técnico de Atendimento, Assistente de Backoffice, and Assistente de Operação II. In 2019, they joined Cabify as Analista de Atendimento Junior. Most recently, in 2020, they began working at GetNinjas as a Customer Service/Getninjas, and in 2021 they joined Pitzi as a Customer Sucess.

Katia Sousa is currently studying for a degree in Tecnologia em Processos Gerenciais at Uninove - Universidade Nove de Julho. Katia completed their high school education at Escola Aida Leda Bauer Davies. Katia Sousa has also obtained several certifications, including LGBTQIA+ Conceitos e Histórias, Vozes Plurais: Gênero, Sexualidade e (Re)Existência, Comunicação na Prática: Temporada 1, Garra, Mentalidade de Crescimento, Ética: Valores e Comportamento Humano, Gestão do Tempo, Comunicação, Hábitos: Da Produtividade as Metas Pessoais, and Lidando com a Ira dos Clientes from Trillio and Hi Academy, and Comunicação from Alura.