Denise Ward is an experienced IT professional with a diverse background in technical account management, application engineering, and systems administration. Currently serving as a Technical Account Manager and Scrum Master at Pivotree since February 2022, Denise manages large client MDM projects on the STEP platform and provides technical account management for various ecommerce platforms, including Shopify and VTEX. Previous roles include Systems Engineer at TEKsystems, where support was provided for Walt Disney World, and a series of positions at Houghton Mifflin Harcourt lasting from July 2007 to October 2020, encompassing responsibilities as a Senior Software Engineer, Infrastructure Engineering Specialist, Web Solutions Architect, and Lead Systems Administrator, with a focus on AWS architecture and migrations. Earlier experience includes significant roles at Orlando Sentinel, GTE Data Services, and The Boeing Company, highlighting a robust history in critical IT environments and application support. Denise holds degrees in Computer Information Systems from Columbia College and the University of South Alabama.
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