Ricard L.

Ricard L. has a diverse work experience spanning multiple industries and roles. Ricard began their career in 2004 as an International Claims Handler at Coris UK Ltd, where they negotiated with international stakeholders and evaluated complex personal injury claims. From 2010 to 2012, they worked as an International Medical Coordinator at Specialty Assist, coordinating real-time claim handling and medical emergency assistance on behalf of multinational insurance companies.

In 2014, Ricard took on the role of a Body Donation Coordinator at King's College, where they coordinated the donation of cadavers for anatomical examination. Ricard also worked as an International Medical Coordinator at Specialty Assist during this time, managing policyholders' expectations and coordinating the safe return of injured persons across multiple countries.

From 2015 to 2016, Ricard worked as an Adjudicator at the Financial Ombudsman Service, adjudicating official complaints regarding potential PPI mis-sales. Ricard issued persuasive opinions and provided stakeholder care throughout the process, ensuring compliance with legal and regulatory requirements.

In 2018, Ricard joined N26 as a Senior CS Specialist, providing support to first-level agents via chat and in person. Ricard also handled back-office tickets and reported technical issues to product owners.

From 2020 to 2021, Ricard worked as an Administrator at LLAURATIPS SL, providing administrative support for a solar energy company. Ricard checked the performance of solar panels and coordinated with engineering providers and security services.

Currently, Ricard is working as a Licensing Agent and Case Manager at Pixsy. Ricard'srole involves fighting for the rights of artists, empowering creatives to control the use of their work through the suite of tools and services provided by Pixsy.

Ricard L. obtained a Bachelor of Arts (B.A.) degree in Linguistics from the University of Essex, where they studied from 2000 to 2003. In addition to their formal education, they have obtained various certifications throughout their career. These certifications include "California Consumer Privacy Act (CCPA) Essential Training" from LinkedIn in May 2023, "Negotiation Skills" from LinkedIn in April 2023, "Copyright for Creatives: Protecting Your Work" from LinkedIn in December 2022, "Copyright for Photographers: Rights and Releases" from LinkedIn in December 2022, "Mary Gober CS training" from MARY GOBER INTERNATIONAL LIMITED in June 2020, and "IELTS 8.5 (English C2 level)" from Cambridge Assessment English in May 2000.