Raul Baez

Raul Baez is a Senior Lead Data Protection and Retention Analyst at PJM Interconnection since March 2022, bringing a wealth of experience in IT support and data management. Prior roles include Deskside Support Technician and Data Center Tech at Contegix from March 2016 to March 2022, and Help Desk Analyst at DSS from June 2012 to February 2016. Earlier experience includes positions as Help Desk Technician at Dsscorp, Customer Support Specialist at Catholic Health East, and various IT roles during work study at Berks Technical Institute, where skills in software and hardware repairs, network troubleshooting, and customer support were developed. Raul Baez began their career as Crew Leader at Sweet Streets Desserts, managing production processes and supply ordering. Raul Baez holds an Associate degree in Specialized Technology from Berks Technical Institute, obtained between 2008 and 2010.