Emma Lesley

Emma Lesley is an experienced professional in learning and development and operations management. Currently serving as the Learning and Development Manager at PKF Smith Cooper since June 2023, Emma specializes in designing and delivering initiatives aimed at enhancing core skills among managers and teams. Prior to this role, Emma held various positions including Operations Manager at Countrywide and Encore Personnel, where responsibilities encompassed managing teams, overseeing performance metrics, and ensuring operational efficiency. Emma's career began at Webhelp, progressing from a Customer Service Advisor to a Team Leader, showcasing a strong foundation in customer experience and team management. Emma holds a Bachelor's Degree in Business and Management and an HND in the same field from the University of Derby.