Estephania Garcilazo

Estephania Garcilazo has a diverse work experience spanning several roles and industries. Estephania recently worked as the MX Customer Service Lead at Planet42 since 2023. Prior to that, they were a Jr CX Manager and CX Coordinator at Casai from 2020 to 2023, where they were responsible for managing the CX area, developing supervisors and agents, ensuring quality service and response times, and handling escalations and recovery service actions.

Before that, Estephania had a significant tenure at Uber from 2016 to 2020, where they held multiple positions. Estephania served as a Supervisor, overseeing and developing a team within the customer service center, optimizing processes, and leading national projects. Estephania also worked as a Service Team Lead, handling first-level escalations, implementing an English Workshop for skill improvement, and acting as a main point of contact for POC Eats & Retail. Additionally, they had roles as an Expert and a Receptionist during their time at Uber.

Prior to their experience at Uber, Estephania worked as a Call Center Agent at Posadas in 2015. From 2013 to 2015, they worked as a Guest Service employee at Administradora Hotelera del Centro, where they provided customer service, coordinated tours and pick-ups, and managed platforms like Tripadvisor, Expedia, and Hotels. Estephania also worked as a Hostess at Gran Hotel de la Ciudad de Mexico in 2013.

Estephania Garcilazo began their education in 2006, attending the Colegio de Estudios Cientificos y Tecnologicos del Estado de Mexico. Estephania pursued a degree in Tecnico en Contabilidad with a field of study in Computacion Fiscal Contable, graduating in 2009. Following this, they enrolled in the Universidad Autonoma del Estado de Mexico, where they obtained a Licenciatura en Turismo with a focus on Gestion del Patrimonio in 2013.

In addition to their formal education, Estephania has also obtained several certifications. These include Zendesk Explore I & II from Zendesk, which they received in August 2020, SalesForce CRM - A Complete Guide from Udemy, obtained in June 2020, and Desarrolla tu propia filosofía de liderazgo from LinkedIn, obtained in October 2019. Estephania also completed a course in Inglés conversacional at ESCUELA DE ARTE Y OFICIOS EDAYO TEXCOCO, although the specific month and year of completion are not provided.