William W.

William W. has a diverse work experience in customer care and management roles. William is currently working at PlanetArt as the Senior Director Customer Care since September 2022. Prior to that, they held the position of Director Customer Care at PlanetArt from an unknown start date in 2019 until September 2022.

Before joining PlanetArt, William worked as the Principal Owner at Blazer Group, LLC from January 2017 onwards.

From an unknown start date in 2015 until 2019, William worked at Stuller, Inc. as the Executive Director - Customer Care. In this role, they set strategic directions for transforming the contact center experience, challenged operating norms, built a network of internal partners to improve customer satisfaction, and drove value-add conversations with customers.

William's earliest work experience was at Asurion, where they started as a Senior Manager - Customer Care in 2008 and worked until an unknown end date in 2015. In this role, they had ownership of over 100 client relationships, led change initiatives impacting multiple call centers, expanded product offerings, and managed business relationships with client services and internal contacts.

William W. has participated in executive education at Harvard Business School and completed courses at Trailhead by Salesforce. William holds additional certifications, including "Communicating with Emotional Intelligence" from LinkedIn and "Insurance Producer" from the State of Tennessee. William W. also obtained a license as a "Licensed Analyst, Predictive Index Management" from The Predictive Index. The exact start and end dates and the specific degrees or fields of study for their education history are not provided.