Cheryl Jackson is an accomplished professional with extensive experience in customer service and support systems management. Currently serving as the Director of Innovation for Customer Care at First Advantage since July 2013, Cheryl oversees a global team of over 500 agents and collaborates with various cross-functional teams to meet business and customer experience requirements. Previously, Cheryl held positions at Lexis Nexis, where responsibilities included leading process improvements and customer service initiatives, as well as at Six Flags Magic Mountain, managing admissions and HR processes. Cheryl's career also includes roles at Kroll and Walt Disney World, demonstrating a diverse background in quality assurance and customer service. Cheryl holds a BA in Communications and Psychology from UC Santa Barbara.
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