Planity
Estelle Leduc has extensive experience in customer success and relationship management, currently working at Planity where key responsibilities include advising BtoB clients on software use and addressing customer inquiries while contributing to software improvements. Prior experience includes a role at GROUPAMA GAN VIE managing commercial relationships and processing complaints for BtoB clientele, and as a Community Manager at The Bradery, enhancing brand reputation and customer experience through social media engagement. Earlier positions involved project management in communication and marketing roles, showcasing strong skills in strategy development, client relations, and event coordination. Estelle holds a Master’s degree in Marketing, Communication, and Commercial Strategies from INSEEC, along with a Bachelor of Business Administration from Excelia.