Richard Freeman

Richard Freeman has over two decades of work experience with various companies. Richard currently holds the position of Manager, Comprehensive Benefits at ADP since 2022. Prior to that, they worked at PlanSource for 8 years as the Director of Customer Support. In this role, they managed and ensured the satisfaction of PlanSource's largest enterprise clients, overseeing a team responsible for customer success, technical support, eligibility, and ACA.

From 1998 to 2014, Richard worked at ADP in multiple roles. As Manager, Client Services, they provided direction to interdisciplinary teams and their Service Delivery Managers to ensure client satisfaction and profitability. Richard then became a Senior Relationship Manager, responsible for managing the outsourcing of HR, Payroll, and Benefits for national accounts such as United Airlines and ExxonMobil.

Earlier in their career, Richard worked at Health Benefits America as a Service Delivery Manager, Operations Manager, and Call Center Manager, where they managed teams and implemented call center processes for enrollment services and adminstered health and welfare benefits for clients.

Richard's work experience also includes a role as a Hospital Administrative Coordinator at Lakeview Hospital, where they focused on project management, community partnerships, and conducting needs assessments for health organizations in Davis County.

Overall, Richard Freeman has a strong background in customer support, client services, and operations management across a range of industries.

Richard Freeman received a Bachelor's degree in Political Science and Government from Brigham Young University in 1992. Richard went on to obtain a Master's degree in Public Administration and Health Service Administration from the University of Utah in 2000.