Katie Conway

Katie Conway has a diverse work experience in customer engagement and service roles. Katie started their career as a Customer Engagement Representative at 3M in 2008, where they handled customer service, technical product services, and implemented Salesforce CRM. Katie played a crucial role in migrating, creating knowledge bases, and helping businesses develop lead to revenue processes. From 2020 to 2021, Katie worked as a Customer Service Representative III at Andersen Corporation, where they efficiently managed escalated complaints from B2B and B2C customers, representing the company through prompt responses across various channels. Currently, in 2022, Katie is employed as a Customer Engagement Strategist at Plastic Printers.

Katie Conway attended the University of Wisconsin-River Falls from 2015 to 2020, where they focused on studying Business/Corporate Communications. It is not specified whether they obtained a degree during this period.