Customer Engagement and Experience Team

The Customer Engagement and Experience Team at Platform Housing Group is dedicated to enhancing tenant satisfaction and fostering strong relationships within the communities they serve. This team implements feedback-driven strategies to improve service delivery, ensures new customers receive a warm and informative welcome, and actively engages with residents to understand their needs and improve overall experiences with the housing association. Their goal is to create a supportive environment that contributes to the well-being of individuals and communities in the Midlands.