Mary Lagus

Mary Lagus is an experienced professional in customer care and operations, currently serving as the Customer Care Manager for the International Team at Playtomic since November 2021, where responsibilities include managing schedules and conducting one-on-one meetings. Prior experience includes roles as an International Customer Care Accountant, Database Operator at IQVIA, and Multilingual Customer Service Representative at HomeAway, showcasing proficiency in customer service across multiple languages and strong database management skills. Education includes a Master's degree in International Tourism Management from Universidad Rey Juan Carlos, a Bachelor's Degree in Tourism Management from Novia University of Applied Sciences, and a postgraduate course in Translation and Marketing from ISTRAD, further enhancing expertise in multilingual communication and customer satisfaction.