Nicola Brown (GradDipMgt)

Nicola Brown has a diverse work experience spanning different industries and roles. Nicola is currently working as the Senior Director of Customer Adoption at Playvox, where they focus on delivering exceptional customer experiences. Prior to this, from 2019 to 2021, Nicola served as the Global Head of Customer Success at Agyle Time, a workforce management company.

Nicola has also been involved in co-owning 4BP Racing from 2016 to 2020. In addition, they have held positions such as Director at NJB Consultancy Services from 2018 to 2019 and VP Customer Success/Client Services - Asia at Veeva Systems from 2015 to 2018. At Veeva Systems, they played a significant role in delivering regulated content management solutions for life sciences companies.

Before that, Nicola held various roles at Zinc Ahead Ltd, including VP Client Services Asia Pacific, Customer Success Director, and Customer Success Manager. Their accomplishments at Zinc Ahead included growing the user group and establishing offices in Sydney and Japan. Nicola also contributed to the successful global deployment of Zinc MAPS for Merck/MSD.

Earlier in their career, Nicola worked as a Consultant at Compliance Support, a Compliance and Finance Officer at Merck Serono, and a Sales Support Executive at CCH UK, a Wolters Kluwer Business.

Before entering the workforce, Nicola took a gap year for traveling purposes. Overall, they have demonstrated a strong track record in customer success, management, and leadership roles across different industries.

Nicola Brown attended Priory High School from 1993 to 1997, although no specific degree or field of study was mentioned during this period. Later, Nicola obtained a Graduate Diploma in Management from the Australian Institute of Business in January 2022.