Yevhenii Dudnyk

Yevhenii Dudnyk is an experienced technical support professional with a strong background in customer service and team leadership. Currently serving as a Senior Technical Support Engineer at Software MacKiev since March 2016, Yevhenii manages workload dispatching, ensures SLA compliance, and provides cross-platform technical support. Prior to this role, Yevhenii led a customer support team at NetFix LLC, where responsibilities included setting team goals, monitoring performance, resolving billing issues, and conducting sales training. Earlier experience includes working as a Lead Technical Support Engineer at IntereXchange Carrier Co., focusing on IP-telephony troubleshooting and customer support. Yevhenii holds a Master's degree in Broadcast Engineering from National Aviation University.