Tomas. J Dickson

Tomas J Dickson has a diverse work experience spanning various industries. Tomas. J started their career as a Brand Ambassador at Copper Brand Experiences, where they gained skills in customer experience, advertising practice, marketing, client management, and team management. Tomas. J then worked as an Assistant Manager at Country Road Group before joining Leading Edge as a Kiosk Manager and later as a Corporate Account Manager, where they managed mobile telecommunication accounts for Spark Business and Leading Edge.

In 2013, Tomas joined Perceptive as a Sr. CX Director, collaborating with businesses to improve their operations and strategy through the implementation of CX insights. Tomas. J successfully led the NPS project for icare, Ray White Group, Wesfarmers, HSBC, TSB Bank, and IAG Business Solutions, achieving consistently high NPS results. Tomas. J also established and sold NPS BI consulting and insights reporting to Australian clients.

Tomas's most recent position was at Plexure, where they held several roles. As a Key Account Manager and Head of Account Management, they managed the McDonald's global relationship in 64 countries, establishing account management practices and selling funded development projects for McDonald's Technology. Tomas. J also project-managed the rollout of a new BI tool. Tomas. J then became the Interim CCO/Acting Director of Customer Success/Snr Account Director & Head of Account Management, where they led a global customer team and established excellent connections with McDonald's global Technology and Digital teams. Currently, they are serving as the Account Director/Head of Department, managing the McDonald's global relationship in 65 countries and handling commercial operations and contract/MSA renewal.

Overall, Tomas has demonstrated strong leadership, relationship management, project management, and business development skills throughout their career.

Tomas J Dickson holds a Bachelor of Business degree in Marketing/Management from Auckland University of Technology. Their education at the university focused on social sciences, marketing, and management. Before attending the university, Tomas completed their high school education at Cambridge High School, where they obtained a high school diploma in 2003.