Lucas Richard Silva

Lucas Richard Silva has a diverse work experience spanning multiple industries. Lucas began their career in 2015 as a Torneiro Mecânico at Adacoplam Auto Parts Coml E Indl Ltda. From 2016 to 2018, they worked as a Desenvolvedor de Bijuterias at Bia Bijoux. In 2018, Lucas joined Zürich - Pressão & Temperatura as a Customer Success Specialist, where they stayed until 2021. Lucas then transitioned to Fischer do Brasil as an Executivo de Vendas | Customer Success | Pós Vendas until 2022. Currently, Lucas is working at Ploomes as a Customer Success Account Manager, responsible for meeting with clients, managing conflicts, negotiating additional services, and developing materials to aid client learning.

Lucas Richard Silva has a bachelor's degree in Mechanical Engineering from Universidade Cidade de São Paulo. Additionally, they have obtained various certifications, including "Boas práticas de Reuniões Online" from Edupass, "Introdução ao Customer Experience 2.0" and "Introdução ao Customer Success" from CS Academy. Lucas also holds certifications in "Formação Básica para Implementação do Ploomes" from Ploomes, "Customer Experience" and "Customer Success" from Rock Content, and "Experiência do Cliente" from Fundação Getulio Vargas. Furthermore, Lucas has certifications in "Análise de Vibração - Conhecimentos Essenciais" from Revista Manutenção and "Excel Avançado" from Universidade Cidade de São Paulo. Their earliest certification is in "Mecânico de Usinagem" from Senai São Paulo, which they obtained in December 2013.