Alla K. Woodson

Alla K. Woodson is currently an advisor at Pluie. Alla has over 18 years of experience in customer-facing operations, global sales support, and marketing research. Alla has a proven track record in leading teams and improving customer experience.

Alla spent 12 years at GE in various leadership roles. As the Vice President of Global Customer Experience & Service at Life Fitness, they led a $75 million Service P&L and managed a global 400-person organization. Alla successfully implemented outcome-based customer experience metrics across all customer segments and launched a Customer Experience Transformation Strategy. Alla also improved U.S. Call-Center service levels, reducing Abandoned Calls from 8% to 3%.

Prior to that, they were the GM of Commercial Operations at GE Lighting/Current and the Global Sales Support Leader at GE Global Operations. In these roles, they were responsible for managing sales, marketing, and customer service teams.

Alla started their career as a Marketing Associate/Research Associate at CEB, now Gartner. Alla has a bachelor’s degree in Business Administration from George Mason University.

Alla K. Woodson has an Executive Scholar certification from Northwestern University - Kellogg School of Management in the field of Executive Ed: AMP Global, Leading into the Future. Alla also has a B.S. in Business Administration from Bethel University of Tennessee in management and marketing. Alla is certified from GE Healthcare LEAN Academy in LEAN.