Fotini Ntai

Fotini Ntai is an experienced professional in customer success and customer care, currently serving as the Customer Success Team Lead at Plum since October 2024. Previously, Fotini held the position of Marketplace Customer Care Team Lead at Skroutz from December 2020 to October 2024 and worked as a Customer Experience Supervisor at Beat from July 2019 to December 2020, where responsibilities included overseeing a team of customer experience agents and participating in recruitment and training. Fotini’s career began at Vodafone as a Customer Service Representative from June 2014 to February 2016 and included a role in customer service at Western Union from 2011 to 2012. Fotini holds a Master's degree in European Studies/Civilization from London Metropolitan University and a Bachelor's degree in International Relations and Affairs from Panteion University of Social and Political Sciences.