Yoan Jedrowiak

Yoan Jedrowiak is an accomplished professional with extensive experience in customer success and operations management. Currently serving as Head of Customer Success at Plum since January 2021, Yoan previously held various roles at Welcome Pickups from March 2018 to December 2020, including Senior Operations Specialist and Driver Support & QA Team Leader. Responsibilities included providing support to drivers, executing hiring processes, and optimizing driver acquisition. Earlier experience at TUI Hellas from March 2015 to October 2017 involved handling reservations and daily inquiries within the Reservation Department for TUI Destination Services, serving as a local contact for TUI France.