Mike McCoy

Mike McCoy is a Customer Success Leader currently serving as a Senior Customer Success Leader at Plume Design, Inc. They possess extensive experience in optimizing customer engagement and retention, having held key leadership roles at prominent companies such as Avaya, Wipro, and Amazon. Mike has a proven track record of enhancing customer satisfaction scores and reducing churn through strategic planning and relationship building. They are pursuing multiple degrees, including an MBA from Bellevue University and a Bachelor of Science in Marketing from the University of Nebraska. Outside of work, Mike enjoys skiing, golfing, and exploring new destinations with family.