Alekhya Jayakar

Alekhya Jayakar serves as the Head of Support - General Manager at Plum since October 2021, leading a 40-member Customer Success team and achieving significant improvements in customer satisfaction and ticket resolution times. Previous roles at Plum include Senior Manager and Customer Success Associate, contributing to the company's innovative approach to employee health insurance management. Alekhya has also held administrative positions at TMG College Australia, providing high-quality customer service and maintaining student records. Experience as an Assistant Consultant at Cultural Synergies involved project assistance and market research. Academic credentials include a Master's degree in International Business from Melbourne Business School and a Bachelor's degree in Economics from Indraprastha College For Women.