Rachael Robinson Cmgr McMi

Rachael Robinson CMgr MCMI is a seasoned professional with extensive experience in income collection, tenancy sustainment, and service improvement within the housing sector. Currently serving as Head of Income and Lettings at Plus Dane Housing since October 2024, Rachael previously held the position of Head of Tenancy Sustainment at Rooftop Housing Group from November 2020 to October 2024. Rachael’s career at Riverside spanned over a decade, where various roles focused on managing teams to enhance performance and customer satisfaction. Earlier experience includes a leadership role at the Child Maintenance and Enforcement Commission, overseeing staff across multiple sites, and managing a call center team at QVC. Rachael's academic credentials include a Diploma of Education in Operations Management and Supervision from the Chartered Management Institute and a GNVQ Advanced in Business Administration from Knowsley Community College.