Amanda Harrison

Amanda Harrison is an experienced operations and customer experience leader with a career spanning over three decades. Currently serving as the Head of Operations at Plusnet since November 2014, Amanda oversees customer solutions and in-life experience teams across two contact center sites, managing approximately 450 full-time equivalents. Prior roles include Senior Business Manager at Plusnet, Customer Experience Manager at Hiscox, where Amanda facilitated a successful transition to an in-house center, and Senior Customer Support Manager at CPP Group plc, managing a 100-agent contact center. Early career includes significant contributions at First Direct and Rainbow Holidays in operational management and customer service excellence. Amanda’s extensive background reflects a strong commitment to enhancing customer journeys and operational efficiency.