Felipe Vásquez Durán

Felipe Vásquez Durán is an experienced professional in customer service and support with a strong background in training and leadership. Currently serving as a Customer Service Team Lead at Plutus since May 2022, Felipe is integral to delivering solutions in the Fintech sector. Previously, at 5CA, Felipe held multiple roles including Team Lead and Peak Trainer, overseeing the training of new recruits during busy periods. Felipe has also worked as a Customer Support Associate at Amazon and gained legal experience as Lead Paralegal and Legal Assistant at Quiroga Law Office, PLLC. Early career experiences include roles focused on customer experience at Banesco Panamá and academic support at Universidad ICESI, where Felipe also earned a Master’s degree in Research in Economics, Management, and International Commerce from Universidad de Extremadura.