Makayla Kiersten is currently an Operations Coordinator at pMD, but they have also worked as a Technical Services Analyst at Epic. Makayla started at Epic in July of 2018 and worked there until October of 2020. As a Technical Services Analyst, Makayla worked closely with analysts and clinicians to ensure the accuracy and effectiveness of their integrated Electronic Medical Record software. This was a hybrid role that encompassed customer success, technical expertise, and project management. Some of Makayla's responsibilities included supporting ongoing upgrades and maintenance of the Inpatient Provider module for large health systems, leading regular customer calls to monitor issues and teach troubleshooting skills, creating and tailored solutions to meet the parameters of complex workflows, and working on an internal project team to roll out the largest UI change to date. Thanks to their hard work and dedication, Makayla has built lasting relationships and trust with close customer teams.
Makayla Kiersten earned a Bachelor's degree in Biomedical/Medical Engineering from the University of Wisconsin-Madison.
Makayla Kiersten reports to Gabrielle Nudelberg, VP of Operations. They work with Jamie Cassella - Billing Operations Lead, Melissa Kolb - Operations Coordinator, and Jessica Britanik - People Operations Manager.
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