Ruana Silvério

Ruana Silvério has a diverse work experience spanning from 2013 to the present. Ruana began their career as an English teacher at Advance Escola de Idiomas from February 2013 to December 2015. In 2015, they served as a Telecommunications Technical Research Intern at Centro de Referência em Radiocomunicações (CRR) - Inatel.

Moving forward, Ruana joined IcaroTech in 2016 and took on roles as a Consulting Analyst from January to March 2017, where they conducted analytics and testing to support the financial branch's business performance. Ruana then transitioned to an Application Support role from January to December 2016, where they provided application, database, and network support using IBM software and Java integration.

In 2018, Ruana joined Comarch as an Application (Support) Specialist, where they collaborated with cross-functional teams to deliver onsite and remote technical support to end users and a major financial company client. Ruana was involved in generating technical solutions and fostering relationships with colleagues and clients.

Later in 2018, they briefly served as a Quality Analyst at IcaroTech, focusing on quality assessment. From 2020 to 2021, Ruana worked as an Application (Support) Engineer at Closer Consulting, providing technical/functional support for complex web applications at BNP Paribas. Ruana'sresponsibilities included troubleshooting, diagnosing, and providing timely feedback to thousands of application users.

Currently, Ruana is employed at Pod Group - A Giesecke+Devrient Company, where they hold the position of Presales Consultant and Head of Customer Success since September 2021 and April 2022, respectively.

Ruana Silvério earned a degree in Telecommunications Engineering from the Instituto Nacional de Telecomunicações - Inatel, completing their studies from the years 2012 to 2016. Ruana'seducational focus was in the field of Telecommunications.