Eden Ziane

Eden Ziane is a Customer Success Manager with extensive experience in client relationship management and customer support. Currently at PointCare since September 2023, Eden has implemented proactive communication strategies that enhance customer satisfaction. Previously, at ActivTrak from January 2021 to February 2023, responsibilities included onboarding new clients, identifying upselling opportunities, and developing customer success plans that resulted in reduced churn. Earlier experience includes serving as a Customer Support Representative at AbbVie, where problem-solving skills were applied in a high-volume call center environment, and working as an Optometric Technician/Receptionist at Arboretum Eye Professionals, providing critical support in patient care. Eden also has a background in event coordination from a role at Fore Restaurant and holds an Associate of Arts in General Studies from Austin Community College.