Erin Howard-Gonzales

Erin Howard-Gonzales, SPHR has extensive work experience in a variety of roles and industries.

Erin is currently serving as the Principal Enterprise Customer Success Manager at PointClickCare since 2022. Prior to this, they worked at UKG from 2019 to 2022. During their time at UKG, Erin held several positions, including Sr. Manager of Partner Management & Benefit Services, Manager of Professional Services Consulting, and Escalation Manager. Erin'sresponsibilities included leading teams, developing retention strategies, optimizing implementation partner support, and improving implementation quality.

Before joining UKG, Erin worked at ADP from 2008 to 2019. Erin served as a Benefits Manager, Compliance Analyst, Relationship Manager, and Human Resources Business Partner. Erin'srole involved developing and leading talent, ensuring client satisfaction, and delivering compliant benefits services.

Prior to ADP, Erin gained experience at Target from 2004 to 2008. Erin held the position of ETL-Human Resources, where they were responsible for hiring, training, disciplining, and terminating employees. Erin also managed an HR staff, served as a District Resource for eight stores, and successfully staffed a new Target store.

Overall, Erin's work experience showcases their strong leadership skills, expertise in customer success, and proficiency in HR processes and benefits administration.

Erin Howard-Gonzales, SPHR, holds a Bachelors degree in Business Management from the University of Arizona, which was obtained between 2000 and 2004. Erin has also obtained two certifications from HRCI: the Senior Professional in Human Resources (SPHR) in 2013 and the Senior Professional in Human Resources® (SPHR®) Certification in 2012.