Charlotte Åström

Charlotte Åström has a diverse work experience spanning various industries and roles. Charlotte is currently working at Polestar as the Global Head of Digital Customer Lifecycle since January 2024. Prior to that, they were a Manager at Polestar, responsible for the Digital Product Area - Financial Services Partners from April 2023 to February 2024. Before joining Polestar, they co-owned Mana Consulting ehf. from April 2020 onwards. Charlotte served as the Head of Customer Engagement and CRM at VÍS Insurance Ltd from January 2021 to April 2023.

In their earlier roles, Charlotte worked as a Senior Management Consultant at Advania from June 2018 to June 2020, where they helped organizations develop successful digital strategies and fostered innovation. Charlotte also served as the Global CRM Platform Owner at Össur from April 2016 to September 2017, leading projects across business units and managing stakeholder relationships.

Earlier in their career, Charlotte held positions at Arion Bank, DFDS, FG Skandinavia AB, and IG, where they specialized in CRM development, product management, business development, and marketing management.

Charlotte Åström obtained a BA Degree in International Business Administration from The American University of Paris between 1999 and 2003. In 2012, they earned a Certificate in Finance and Accounting from Copenhagen Business School. In 2010, they received a Diploma in ICF Professional Coach from CoachCompanion. Additionally, Charlotte completed the ZOOM - DFDS Leadership Program in 2010 and the Leadership Program from TUC Management in 2006-2007. Prior to their higher education, they attended Sigrid Rudebecks Gymnasium from 1995 to 1998. Charlotte Åström also holds certifications in Agile Leadership ICP-ALP from ICAgile (obtained year not specified) and ITIL® Foundation Certificate in IT Service Management from Axelos/PeopleCert (obtained year not specified).