Sophia Browne

Sophia (Cavanagh) Browne is an experienced professional in customer advocacy and experience, currently serving as a Senior Customer Advocacy Specialist at Polestar since June 2022, where ownership in resolving escalated customer cases is a primary responsibility. Prior to this role, Sophia held positions as a Customer Experience Team Lead in the EV Luxury Automotive Industry and has committed to mentorship with the Eating Disorder Foundation since January 2021. Additional experience includes internships at CAREPLUS and Bergen Trauma Treatment Center, a stint as a Behavioral Therapist at Alpine Learning Group, and roles in retail and styling with HUGO BOSS and numerous freelance styling positions. Academic qualifications include an MBA from Boston University and a Master's in Industrial and Organizational Psychology from Harvard Extension School, complemented by a BA in Psychology from Ramapo College of New Jersey.