Policy Reporter
Sam Jones possesses extensive experience in customer support and account management across various industries, with a current role as Team Lead in Customer Support at Policy Reporter since January 2020. Responsibilities include managing over 60 client accounts, user training, policy investigations, and cross-department collaboration. Previous roles include Account Manager at Policy Reporter, Registered Plans Administrator at Aviso Wealth, and Pension Administrator at Barnett Waddingham, where key tasks involved client account management, regulatory compliance, and technical issue resolution. Early career experience includes customer support and sales assistance at Property Vision and The Co-operative Group, respectively. Sam Jones holds a Bachelor's degree in English and Education Studies from Sheffield Hallam University.
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Policy Reporter
Policy Reporter by Mercalis is an industry-leading service that provides business intelligence to the medical industry. Our objective is to improve the way the medical industry receives, processes, and acts on healthcare policy developments by providing access to the very latest payer coverage data. Policy Reporter leverages its proprietary software to track medical, diagnostic, and pharmaceutical policy updates as they happen, all across the United States. No other consultancy or company exclusively serves the market access industry the way we do. Our automated, real-time approach to tracking policy changes combined with the depth of our expertise provides our customers with an invaluable market access resource. Subscribers to Policy Reporter Can: • Receive live payer policy alerts. • Track medical policies, pharmacy policies, formularies, billing guidelines, and other key documents. • Access payer policy documents in a central database. • Analyze coverage for their product and competing products through dynamic reporting and analysis tools. • Research key payer data including payer contacts, covered lives, contractual relations, and more to optimize their market access strategy.