Heena Thakur

Heena Thakur is an experienced manager with a strong background in hospitality and customer service, currently serving as Manager on Duty at Pomeroy Kananaskis Mountain Lodge since July 2019. Proven expertise includes administering schedules, managing payroll, and overseeing special operations, which led to a 50% increase in productivity and a 100% promotion of business through innovative strategies. Previously, Heena held various managerial roles at Kaya Limited, TRUEFITT & HILL, O2 Spa, The Ritz-Carlton, Four Seasons, and The Oberoi Group, demonstrating exceptional leadership and organizational skills. Heena possesses a Bachelor of Commerce in Accounting and Finance and is adept in administrative responsibilities, problem-solving, and employee training.