American Airlines
Jonathan Heiser has over 15 years of experience in the airline industry, currently serving as Manager On Duty in Crew Scheduling at American Airlines since May 2008. Previous roles at American Airlines include Crew Coordinator, Analyst for both Crew Tracking and Crew Scheduling, and Coordinator for Flight Attendant Operations, focusing on monitoring Flight Attendant activity and ensuring compliance with contractual agreements. Earlier in his career, Jonathan worked as a Passenger Service Supervisor, recognized with the American Airlines Customer Experience Excellence Award in 2011, and as a Station Agent for the U.S. Soccer Federation. Jonathan's education includes time at Texas Tech University and Averett University.
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American Airlines
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American Airlines Group, Inc. is an American publicly traded airline holding company, formed on December 9, 2013, in the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways. The airline groups together form the largest airline in the world, with more than 6,700 daily flights to 350 locations in 56 countries worldwide, about $40 billion in operating revenu and over 100,000 employees.