Jonathan Heiser

Jonathan Heiser has over 15 years of experience in the airline industry, currently serving as Manager On Duty in Crew Scheduling at American Airlines since May 2008. Previous roles at American Airlines include Crew Coordinator, Analyst for both Crew Tracking and Crew Scheduling, and Coordinator for Flight Attendant Operations, focusing on monitoring Flight Attendant activity and ensuring compliance with contractual agreements. Earlier in his career, Jonathan worked as a Passenger Service Supervisor, recognized with the American Airlines Customer Experience Excellence Award in 2011, and as a Station Agent for the U.S. Soccer Federation. Jonathan's education includes time at Texas Tech University and Averett University.