Antonio Rugna is a seasoned professional with extensive experience in operational excellence and business insights within the Financial Services sector. Currently serving as Global Head of CX & Business Insights at Pontoon Solutions, Antonio focuses on enhancing performance through Lean Six Sigma and change management strategies. Previously, in roles such as Director of Operational Excellence - Financial Services and Operational Excellence Manager at Vodafone, Antonio has successfully led complex initiatives aimed at driving efficiencies and reducing operational costs. Antonio’s career spans several prestigious organizations, including Deutsche Bank, Hewlett Packard Enterprise, and Verizon Business, with a foundational academic background in Business Administration and Management from Università Bocconi.