Lucy Izquierdo

Lucy Izquierdo is an experienced professional with a substantial background in contact center management and employee development. At Portland General Electric since February 2016, Lucy serves as a Contact Center Supervisor, where skills in overseeing performance and productivity are paramount. Previously, at Capital One from July 2003 to December 2015 as a Unit Manager, Lucy managed over 18 employees, focusing on customer satisfaction and performance goals. Lucy's tenure at HSBC spanned from 2005 to 2013 in various leadership roles, including Sales/Collections/OJT Manager and Contact Center Learning & Development Specialist, where responsibilities included managing teams, facilitating training, and implementing performance monitoring programs. Earlier career experience includes serving as a Bilingual Customer Service and Sales Specialist at Household International from 2003 to 2005, where Lucy demonstrated excellence in customer service and sales across multiple systems. Educationally, Lucy holds a certificate from the Oregon Leadership Institute Program at Portland Community College.