Amber MacDonald

Amber MacDonald is an experienced retail and contact center supervisor with a strong history of leadership and customer service. Currently serving as a Contact Center Supervisor at Trupanion since March 2021, responsibilities include supporting team inquiries, resolving member concerns, and enhancing processes for improved member experience. Previous roles include Sales Specialist at Trupanion, Store Manager at Splendid, and Boutique Manager at bare + Beauty, where Amber demonstrated a commitment to exceptional customer service, team development, and business performance analysis. Amber's career spans over a decade, with significant achievements in team training, community engagement, and operational compliance, supported by a strong foundation in sales and inventory management across various retail environments.