Porto
Diego Almeida, MSc, serves as the Superintendente de Operações e Gestão do Atendimento at Porto since March 2023, where responsibilities include customer experience management and post-sale processes across various financial products. A proven track record in enhancing key performance indicators such as NPS and operational efficiency, alongside notable sales increases, underscores Diego Almeida's leadership capabilities. Previous roles include Operations Superintendent at Cetelem, where significant projects in digital transformation were executed, and Executive Operations Manager at Itaú Unibanco, contributing to strategic planning and multichannel service initiatives. Diego Almeida holds a Master's degree in Physics and a Bachelor's degree in Physics-Mathematics from USP, along with a teaching certification in Physics.
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