Evanildo Souza

Evanildo Souza has extensive experience in customer service and operational management within the insurance and financial sectors. Since July 2005, Evanildo has served as Diretor Executivo at Porto Atendimento, overseeing customer relations across multiple business units and leading strategic planning, budget management, and digital transformation initiatives. Previous roles include Superintendente de Atendimento, where responsibilities included managing a team of approximately 2,000 and overseeing performance KPIs, and various positions in claims and support. Evanildo holds a wealth of educational qualifications, including an MBA in Business Technology and additional certifications in leadership, customer experience, and productivity. Contributions to the CNseg as a member of the Ressarcimento Committee reflect a commitment to industry best practices and continuous improvement.