Porto
Felipe Sandri Pereira currently serves as an Especialista de Processos e Experiência do Cliente and previously held the position of Analista de Customer Experience Sr at Porto since May 2023. With over a decade of experience at Porto, Felipe's earlier roles included Analista Sênior Experiência do Cliente and various positions that involved customer satisfaction research, market analysis, and the creation of service offerings. Felipe's expertise encompasses customer journey analysis, quantitative and qualitative research methods, and process mapping using BPMN. Felipe holds a Pós Graduação in Gestão de Marketing from FAAP and a Bacharelado in Publicidade e Propaganda from Universidade Presbiteriana Mackenzie.
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Porto
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Porto Seguro SA is a Brazil-based company primarily engaged in the automobile insurance sector. The Company's activities are divided into six business segments: Car insurance, which offers automobile insurance products; Health insurance and plans, which provides health and dental insurance policies and healthcare plans; Life insurance and pension plan, which includes life insurance products and management of pension plans; Other insurance, which provides other non-life insurance policies; Financing, which is involved in the credit transactions, and Other, which mainly includes insurance services provided in Uruguay. In addition, the Company offers a range of services not related to insurance activity, such as electronic protection and surveillance and distribution of automotive parts. The Company is controlled by Porto Seguro Itau-Unibanco Participacoes SA.