Felipe Sandri Pereira

Felipe Sandri Pereira currently serves as an Especialista de Processos e Experiência do Cliente and previously held the position of Analista de Customer Experience Sr at Porto since May 2023. With over a decade of experience at Porto, Felipe's earlier roles included Analista Sênior Experiência do Cliente and various positions that involved customer satisfaction research, market analysis, and the creation of service offerings. Felipe's expertise encompasses customer journey analysis, quantitative and qualitative research methods, and process mapping using BPMN. Felipe holds a Pós Graduação in Gestão de Marketing from FAAP and a Bacharelado in Publicidade e Propaganda from Universidade Presbiteriana Mackenzie.