Sarah Griffin

Sarah Griffin has a diverse work experience spanning over 12 years. Sarah currently works as a Customer Support Specialist at PortPro since March 2022. In their previous role as a Customer Success Specialist at Network for Good from September 2020 to August 2021, they provided support to customers. Before that, they worked as a Customer Support Specialist at Beyond Pricing from February 2020 to April 2020.

Sarah's experience includes a role as a Customer Care Team Lead at GigSmart, where they achieved significant improvements in customer satisfaction and response times. Sarah also played a crucial role in creating scalable goals and KPIs to measure support metrics. Additionally, they provided phone support to the sales team and assisted in content creation and voice-over work for videos used in sales calls and training purposes.

Prior to GigSmart, Sarah worked as a Content Specialist and Social Media Coordinator at StriveSafe by Geoforce from March 2018 to April 2019. Sarah was responsible for managing content and social media accounts.

Sarah also has experience in technical and customer support, having worked as a Technical and Customer Support Specialist at Cartasite from August 2017 to April 2019 and as a Technical and Customer Support Specialist at OpenTable from September 2016 to August 2017.

Earlier in their career, Sarah served as an Operations Manager & Marketing Coordinator at Rae Skincare from June 2014 to October 2016. Sarah also worked as an Import Coordinator at APL from May 2010 to June 2014 and as a Membership Coordinator at YMCA of Metropolitan Denver from May 2009 to May 2010.

Throughout their career, Sarah has demonstrated strong customer support skills, a focus on efficiency and customer satisfaction, and the ability to contribute to creating a positive working culture.

Sarah Griffin earned an Associate's degree in Human Services from the University of Phoenix, which they completed from 2009 to 2010. Sarah then pursued further education and completed a Bachelor of Science (BS) degree in Human Resources Management and Services from the University of Phoenix from 2011 to 2014.