Swayam Rawla

Swayam Rawla is an experienced leader in Customer Success with a robust background in driving customer value and operational excellence across various sectors. Currently serving as the Director of Customer Success at Posit PBCA since August 2025, Swayam has previously held significant roles including Director of Customer Success and Support Operations at symplr, General Manager of the CX Practice at Excers Inc., and various positions at Medallia where contributions included establishing the Partner Success function and managing key customer relationships. Swayam's expertise spans P&L management, team leadership, and cross-functional program development, with a proven track record of enhancing customer retention and satisfaction for Fortune 1000 clients. Swayam holds a B.A. in Philosophy and Political Science from the University of Southern California.