Mohamed Negm is a seasoned professional with extensive experience in technical support and customer service leadership. Currently serving as the Technical Support Team Lead at POSRocket since August 2019, Mohamed previously worked as the Customer Service Team Lead at Careem, where responsibilities included coordinating workforce management, mentoring team members, and managing performance reviews. Prior experience includes roles as a Technical Support Specialist at Raya Contact Center, where expertise in troubleshooting network issues was developed, and as a Help Desk Specialist in the Egyptian Armed Forces, focusing on user support and issue resolution. Mohamed holds a Bachelor's degree in Computer Science from the Arab Academy for Science, Technology and Maritime Transport, earned between 2009 and 2013.
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