Dmitry Shur

Dmitry Shur is a seasoned leader in technical support and customer success with extensive experience across various industries. As of November 2024, Dmitry serves as the Technical Support Team Lead at VictoriaMetrics. Previously, Dmitry held roles such as Director of Customer Support at Nintex and Kryon, demonstrating a consistent track record of improving customer satisfaction and operational efficiency. Achievements include reducing issue resolution times significantly, enhancing support processes, and maintaining high service level agreements. With a strong technical foundation, Dmitry has also served as a Professional Services Engineer, Solution Architect, and IT Engineer, showcasing expertise in both customer-facing roles and technical implementation. Dmitry earned a Master's degree in Computer Science and Economics from Moscow State University of Transport.